Terms and Conditions

Airport Car Parking Charges

All pickups from Airports, Airport car parking charges are not included in price quoted to you parking charges payable as cash to driver or pay with card to Premier Cars.

Pricing Policy

Prices are calculated manually with the distance, time of travel and amount of passengers travelling taken into consideration. Any variations to the journey (s) originally discussed, booked and agree to between client and Premier Cars may be subject to additional charges, if these changes involve extra time and/or distance being covered.

We reserve the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.

Premier Cars reserve the right to alter our charges at any time.

Waiting Time

For Airport pickups we do not charge for the 1st 45 minutes after the plane has landed waiting time charges start once the 1st 45 minutes has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £20/Hr Pro Rata' Waiting time for all other journeys will be added at £20/hr pro rata from the scheduled pick up time.

For all other journeys 1st Ten minutes are free waiting time charged after 1st Ten minutes £20 per hour.


Any Bridge Tolls are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer.

Amendment Policy

You will automatically receive a Journey Acknowledgement' email for the journey(s) you have booked online with Premier Cars. You are responsible for checking that the details received to us are correct.

Any amendment must be made via an email or by telephone to us 02082749000 or 02089424242 which you will receive an email confirming the amendment. Amendments must not be made with your driver.

Re-Booking Policy

All bookings must be made through the office via the website, telephone 02082749000 or e-mail In this way confirmations are sent out and the journey is insured. It is against the law for private hire drivers to accept journeys directly. Bookings must be made through an Operator.

Cancellation Policy

Premier Cars will accept any cancellation made as long as there is at least 4 hours notice however there will be a £5 or 10% (whichever is higher) administration / transaction charge. The cancellation must be made via an email to which you will receive confirmation by us.

If you do not receive an email from Premier Cars confirming the cancellation we have not received it. In this case please call us 02082749000 or 02089424242 Refunds will not be issued in the following circumstances: No refund is made if the passenger does not show up for pre-paid journeys.

No refund is made for cancellation of a booking with less than 4 hours’ notice provided or afterwards. All other circumstances where a refund may be possible should be addressed directly with Premier Car’s customer services.

Airport Journeys

Premier Cars does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise passengers to plan to arrive at the airport 3 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Premier Cars will not take responsibility for any passengers missing their flight if 3 hours check in time was not allowed.

You are free of course to arrange to get to the airport for a time of less than 3 hours prior to flight departure, however Premier Cars accepts no responsibility for any missed flight due to this.

All passengers are advised to have adequate travel insurance prior to booking.No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.Please ensure you give us your arrival times and day in to the UK and not your departing information.

If your flight has any serious delays please inform us or the driver as soon as possible.Premier Cars use their own transport wherever possible but do use third party companies where appropriate.

Lost & Found Property

We shall not be responsible for any property left by passengers in any passenger vehicle. Where property is found in a passenger vehicle it will be stored by us for a period of 28 days and thereafter we shall be entitled to return, sell, destroy or otherwise dispose of such property as we, in its absolute discretion see fit.

Holiday Surcharges

Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected.

The material contained in this website is provided for general information only and does not constitute acceptance of any bookings that maybe made. We accept no responsibility for loss which may rise from reliance on information contained in this site or from any taxi bookings made on this site.

Please note that some calls may be recorded for training purposes.